Terms & conditions

Last updated: 25 August 2026 · Version 1.0

1. Who these terms are with

LottaLou ("LottaLou", "we", "us") is operated by Anne Albert, trading as annealbert.dev, a sole proprietorship registered in the Netherlands at Dreischorstraat 26D, 3086 PB Rotterdam, the Netherlands, KvK 76456080, VAT NL003087423B80. "You" is the person using the app.

2. Accepting these terms

By creating an account or using the app or this website, you agree to these terms and to the privacy policy, which forms part of them. If you do not agree, do not use LottaLou.

3. Who may use LottaLou

• You must be at least 18 years old.
• You must be able to enter into a binding contract, and not be barred from doing so under any applicable law.
• Where you record data about a child, you must be that child's parent or legal guardian, or have that person's permission.

4. Your account

• Give accurate details and keep your email address current — it is how we reach you and how you recover access.
• Keep your password to yourself. You are responsible for what happens under your account. Tell us promptly if you think someone else has got into it.
• One account per person. Do not sell or transfer it.
• You can delete your account at any time from the app's settings. See section 15 for what that does.

5. The service

LottaLou lets you record short spoken entries, have them transcribed and lightly edited, attach photos and video, organise them into journals, share those journals with people you invite, and export a journal as a printable book.

It is a keepsake, not a medical record, a legal record or a backup service. Do not rely on it as the only copy of anything you cannot bear to lose.

6. Your content

6.1 It stays yours

You keep all rights in the recordings, transcripts, photographs, videos and text you put into LottaLou ("your content"). We claim no ownership of it.

6.2 The permission we need

To run the service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, back up, transmit, transcode and display your content — and to have our providers do the same on our instructions — strictly for the purpose of providing LottaLou to you and to the members you have invited. That is the whole of it. The licence ends when you delete the content or your account, subject to the backup windows in the privacy policy.

6.3 We do not use it for anything else

We do not use your content for advertising, do not sell it, do not make it public, and do not use it to train AI models. The providers who process it for us are used on plans whose terms forbid them from training on it either.

6.4 What you promise about it

• You have the right to upload it and to share it as you do.
• Where it shows or describes another person — a child, a partner, a friend — you have the authority or consent needed for that.
• It does not infringe anyone's rights or break any law.

6.5 Backups are your responsibility too

We take reasonable care, but we do not guarantee that content is never lost. Export what matters.

7. Acceptable use

You may not use LottaLou to:

• Break the law, or help someone else do so.
• Store or share material that is unlawful, abusive, or that sexualises or exploits a child in any way.
• Upload content about someone who has told you not to.
• Infringe copyright, trademarks, privacy rights or anything else belonging to another person.
• Attack, probe or overload the service, evade its limits, or reverse engineer, decompile or scrape it.
• Resell or white-label the service, or use it to build a competing product.
• Use automated means to create accounts or generate usage.

8. Sharing with family

When you invite someone to a journal, they can see its entries and media, and — depending on their role — add their own. Choose carefully: once someone has seen a photograph, you cannot unsee it for them.

You are responsible for the invitations you send. You can remove a member or revoke an invitation at any time; invitation links also expire on their own.

Entries added by another member belong to that member. If they delete their account, they may choose to take their entries with them.

9. Transcription and AI

• Recordings are transcribed by a third-party speech-to-text provider, and transcripts may be lightly edited and titled by an AI provider. The privacy policy names them and describes what each receives.
• Output can be wrong. Transcription mishears things and AI editing can change nuance. Check anything that matters, and edit the entry — the original transcript is always kept.
• Do not treat AI output as advice of any kind, medical or otherwise.
• Transcription, title suggestion and clean-up are how a voice entry becomes an entry. They run automatically and are not optional.
• Fair use applies: recording time, storage and AI requests are subject to the limits of your plan, and to daily limits that protect the service from abuse.

10. Plans, subscriptions and payment

• There is a free plan with limits, and one or more paid plans with higher ones. Current limits and prices are shown in the app before you buy.
• Subscriptions are sold and billed through the Apple App Store or Google Play, under their terms. We never see your card details.
• A subscription renews automatically at the end of each period unless you cancel it at least 24 hours beforehand, in your App Store or Google Play account settings. Cancelling stops the next renewal; it does not refund the period you are in.
• Refunds are handled by Apple or Google under their own policies. Ask us anyway if something has gone wrong — we would rather sort it out.
• We may change prices. Existing subscribers get notice before a change affects them, and can cancel instead.
• If a subscription ends, your data is not deleted. Content beyond the free plan's limits may become read-only until you are back within them or subscribe again.

11. Right of withdrawal

As a consumer in the EU you normally have 14 days to withdraw from a distance contract. By starting to use a digital service immediately you agree that performance begins at once and acknowledge that you lose that right once it has been fully performed. Where a purchase is made through the App Store or Google Play, their cancellation and refund process applies.

12. Availability and changes

We aim to keep LottaLou running, but we do not promise uninterrupted availability. Maintenance, provider outages and things outside our control all happen.

We may add, change or remove features. If we discontinue the service altogether, we will give you at least 30 days' notice and a way to export your content.

13. Our intellectual property

The app, the website, the LottaLou name, logo, design and everything in them other than your content belong to us or to our licensors. You get a personal, non-transferable, revocable licence to use the app for its intended purpose, and nothing more.

Feedback you send us is welcome, and we may use it freely without owing you anything for it.

14. Third-party services

LottaLou depends on services operated by others — hosting, speech-to-text, AI, subscription management, email, the app stores. We choose them with care but do not control them, and we are not liable for their acts or omissions beyond what the law imposes on us as controller of your personal data. Their own terms apply where you deal with them directly.

15. Suspension and termination

• By you. Delete your account in the app at any time. Doing so removes your profile, the journals you own and their entries, and your photos and video from storage. Where you have added entries to another person's journal, you choose during deletion whether those are deleted too. It cannot be undone.
• By us. We may suspend or close an account that breaks these terms, that is being used unlawfully, or that puts the service or other users at risk. Except where the breach is serious or the law requires immediate action, we will warn you first and give you a chance to put it right.
• Afterwards. Sections 6.4, 13, 16, 17, 18 and 20 survive termination.

16. Disclaimer

LottaLou is provided "as is" and "as available". To the fullest extent the law permits, we exclude all warranties not expressly given here, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the app will be error-free, that transcription or AI output will be accurate, or that content will never be lost.

Nothing here excludes rights you have as a consumer under Dutch or EU law that cannot be excluded by agreement.

17. Liability

• We are not liable for indirect or consequential loss, loss of profit, or loss of data beyond what a reasonable backup on your side would have prevented.
• Our total liability arising out of or in connection with LottaLou, in any twelve-month period, is limited to the greater of the amount you paid us in that period and EUR 100.
• None of this limits our liability for death or personal injury caused by our negligence, for fraud, for intentional misconduct or gross negligence, or for anything else that cannot lawfully be limited.

18. Indemnity

You will indemnify us against claims, damages and reasonable costs arising from your content or your use of LottaLou in breach of these terms — in particular a claim by someone whose personal data you uploaded without the right to do so.

19. Changes to these terms

We may update these terms. The date at the top shows the current version. For a material change we will give you reasonable notice in the app or by email before it takes effect. If you do not accept the new version, stop using LottaLou and delete your account; continuing to use it means you accept it.

20. Governing law and disputes

Dutch law governs these terms. Disputes go to the competent court in Rotterdam, the Netherlands — except that as a consumer you keep the right to bring proceedings in the courts of your own country of residence, and to rely on the mandatory consumer protections that apply there.

The European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr. We would much rather you emailed us first.

21. Miscellaneous

• These terms and the privacy policy are the whole agreement between us about LottaLou.
• If a provision turns out to be unenforceable, the rest stays in force.
• Not enforcing something once does not mean we have given up the right to enforce it.
• You may not transfer your rights under these terms. We may transfer ours as part of a merger, acquisition or sale of the business, on notice to you.
• These terms are written in English. A translation, if we provide one, is for convenience; the English text governs.

22. Contact

Anne Albert (annealbert.dev)
Dreischorstraat 26D, 3086 PB Rotterdam, the Netherlands
KvK 76456080
hello@lottalou.com